Privacy Policy

Last updated: January 2026

Audiage Check-In is operated by Pawcert Corp (“Pawcert”, “we”, “us”). This Privacy Policy applies to Audiage Check-In.

Audiage Check-In provides automated daily wellness calls to help families stay connected with loved ones. This Privacy Policy explains how we collect, use, and protect information.

Information We Collect

• Account information: Name, email address, billing details, and subscription status.
• Recipient information: Name, phone number, time zone, and call preferences.
• Call activity: Call dates, times, duration, and delivery status.
• Call responses: Answers to wellness questions and limited call transcripts.
• Support messages: Information submitted through our contact form.

How We Use Your Information

• To provide daily check-in calls and notifications.
• To manage subscriptions and billing.
• To detect potential wellness concerns.
• To improve service reliability and quality.
• To respond to support requests.
• To send important service updates.

Call Content and AI Processing

Audiage Check-In uses automated voice systems and AI technology to conduct wellness check-in calls.

Call audio and transcripts may be processed and stored to:

• Provide accurate wellness reporting
• Improve system reliability
• Support customer service
• Detect abuse or misuse

We do not sell call recordings, transcripts, or personal data.

We recommend not sharing sensitive personal, medical, financial, or security information during calls.

Data Sharing

We may share limited information with trusted service providers who help operate Audiage Check-In, including:

• Telephony providers
• Payment processors
• Cloud hosting providers
• Email delivery services

These providers are contractually restricted to using data only to provide services on our behalf.

We may also disclose information if required by law or to protect the safety and rights of users.

Data Retention

We retain information only as long as needed to operate the service and meet legal requirements.

• Account records are kept while subscriptions are active.
• Billing records are retained for compliance purposes.
• Call logs may be retained for operations and auditing.
• Transcripts are retained on a limited basis.

Your Choices and Rights

• You may request access to your account data.
• You may request correction of inaccurate information.
• You may cancel your subscription at any time.
• You may request deletion of certain data, subject to legal limits.

Service Limitations

Audiage Check-In is designed for daily wellness monitoring. It is not a medical service, emergency service, or replacement for professional care.

We do not provide emergency response, diagnosis, or treatment.

Children’s Privacy

Audiage Check-In is intended for adults and older adults. We do not knowingly collect information from children under 13.

Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no system is completely secure.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised date.

Contact Us

If you have questions about this Privacy Policy, please contact us through the Contact page on our website.